Questions and Answers

1. Question:
   Must I obtain three estimates?
   Answer:
   Generally, no. Unless your policy states otherwise, no one can
   Tell you to obtain more than one estimate. You, as the car owner,
   May do so, should you desire.



2. Question:
   I was told that I must take my car to a certain repair shop. Must I do this?
   Answer:
   Generally, no. No one can force you to go to a certain repair shop
   Unless your policy states otherwise.



3. Question:
   I do not believe I was at fault in the auto accident. Should I use my own collision policy or try to collect from the other party?
   Answer:
   Try to collect from the other party because you will not have to pay a deductible. Also, if you use the other person’s policy, you may be entitled to a rental car while your car is being repaired, and
   No accident should be charged against your policy.



4. Question:
   Can you save my deductible?
   Answer:
   No. Your deductible amount is an agreement between you, the policyholder, and your insurance company and represents the portion of a claim that you have agreed to pay.



5. Question:
   Will Jones Body Shop report my accident to carfax?
   Answer:
   No. At Jones Body Shop, your repairs and service records are confidential and are not shared with anyone except your insurance company at your direction.



6. Question:
   Will my car be the same as before the accident?
   Answer:
   Yes. Jones Body Shop will repair your car back to your vehicle’s manufacturer’s specifications and recommendations.



7. Question:
   Will the paint match the rest of the car?
   Answer:
   Yes. At Jones, we mix all our paint in house to ensure a perfect match to the paint on your car. We use a computerized paint matching system and the finest materials available to help us make a perfect match.



8. Question:
   Do you have a courtesy shuttle?
   Answer:
   Yes. Jones Family of Dealerships offers our customers pick-up and drop-off service.



9. Question:
   Do you have rental or loaner cars?
   Answer:
   No. But we can assist our customers with their rental needs thru Enterprise Rent-A-Car.