Question: Must I obtain three estimates? Answer: Generally, no. Unless your policy states otherwise, no one can Tell you to obtain more than one estimate. You, as the car owner, May do so, should you desire. Question: I was told that I must take my car to a certain repair shop. Must I do this? Answer: Generally, no. No one can force you to go to a certain repair shop Unless your policy states otherwise. Question: I do not believe I was at fault in the auto accident. Should I use my own collision policy or try to collect from the other party? Answer: Try to collect from the other party because you will not have to pay a deductible. Also, if you use the other person’s policy, you may be entitled to a rental car while your car is being repaired, and No accident should be charged against your policy. Question: Can you save my deductible? Answer: No. Your deductible amount is an agreement between you, the policyholder, and your insurance company and represents the portion of a claim that you have agreed to pay. Question: Will Jones Body Shop report my accident to carfax? Answer: No. At Jones Body Shop, your repairs and service records are confidential and are not shared with anyone except your insurance company at your direction. Question: Will my car be the same as before the accident? Answer: Yes. Jones Body Shop will repair your car back to your vehicle’s manufacturer’s specifications and recommendations. Question: Will the paint match the rest of the car? Answer: Yes. At Jones, we mix all our paint in house to ensure a perfect match to the paint on your car. We use a computerized paint matching system and the finest materials available to help us make a perfect match. Question: Do you have a courtesy shuttle? Answer: Yes. Jones Family of Dealerships offers our customers pick-up and drop-off service. Question: Do you have rental or loaner cars? Answer: No. But we can assist our customers with their rental needs thru Enterprise Rent-A-Car.